Terms of Service

1. Who we are, and some definitions

BUILT is a trading name of BUILT: Trusted By The Trade Ltd, registered in England and Wales, company number 14457476, VAT number 429149774, of The Winchester, 7 Pickering Drive, Blackfordby, DE11 8GL (“BUILT”, “we”, “us”, “our”).

“You” means the person or business that buys Services from us. “Services” means the products and services we provide to you, as described on the Website at the time you buy them, including the design, build and hosting of your website, BUILT Office, local search services, and support. “Website” means builtfortrades.co.uk and its pages and subdomains. “Your Content” means the text, images, reviews and other material on your website and in your BUILT Office account.

2. Term and cancellation

Unless a Service is expressly stated to have a minimum term at the time you buy it (for example, SEO Pro has a 12‑month minimum term), your plan has no minimum term. It runs monthly (or quarterly or annually if that is how you pay) and renews automatically.

You can cancel at any time by emailing, calling or messaging us. Cancellation takes effect at the end of your current billing period, and you will not be charged again after that. We do not charge cancellation fees.

We may end this agreement by giving you at least 30 days’ written notice. We may suspend a Service if your payment fails (see section 4) or if you seriously or repeatedly breach these terms and do not put it right within 14 days of us asking you to.

3. Fees

Prices are as stated when you buy, plus VAT. Any setup fee is non‑refundable once we have started work on your website, except under the 90‑day guarantee in section 5.

If a payment fails, we will email you to let you know, with reminders if it is still unpaid after 3 days and 5 days. If payment has not been made within 7 days of the first email, your website may be disabled. Reconnecting a website disabled for non‑payment carries a charge of £120 + VAT.

4. Changes to prices and to these terms

We may change our prices or these terms for the following reasons: to reflect changes or improvements to the Services; to reflect changes in our costs of providing the Services; or to reflect changes in law or regulation.

If we make a change that affects you, we will give you at least 30 days’ written notice by email before it takes effect, and the notice will state clearly what is changing and when. If you do not want to accept the change, you can cancel at any time before it takes effect, at no charge, and the change will not apply to you before your cancellation takes effect. If you continue to use and pay for the Services after the change takes effect, the change applies to you.

Changes that are in your favour, or that have no adverse effect on you, may take effect immediately.

5. Our 90‑day money‑back guarantee

If you are not happy in your first 90 days with us, tell us and we will refund everything you have paid us for the Service, including any setup fee. The 90 days run from the date of your first payment for that Service.

One exception: if we purchased your domain name on your behalf and you would like it transferred to you or another provider after a guarantee refund, there is a £25 + VAT transfer fee, which covers the cost of the domain and the transfer.

6. Your website, domain name and content

You are the registered legal owner of your domain name. As part of the Services, we may purchase, manage and renew your domain on your behalf.

Your Content belongs to you, whether it was written by you or by us for your website. The design, layout, framework, software and platform your website runs on are ours and cannot be transferred.

You are free to transfer your domain name away from BUILT at any time, provided you have no outstanding balance with us. During the 60‑day window after cancellation (see section 7) the transfer is free of charge; after that window there is a £40 + VAT charge. We are not responsible for third‑party charges incurred during a transfer, or for losses caused by the expiration of a domain due to a fault outside our control or your failure to keep your account active.

7. Leaving BUILT: your data and content on the way out

We aim to be as helpful on the way out as on the way in. For 60 days after your cancellation takes effect, we will keep Your Content and your BUILT Office data available, and if you ask us to we will help transfer your content, images and other assets to you or to the new provider or agency you are working with, at no charge. Data can be exported in a commonly used, machine readable format.

After that 60‑day window, Your Content and your BUILT Office data are deleted from our systems, other than copies we are required to keep by law (for example invoicing records) and residual copies in routine backups, which are deleted in the ordinary backup cycle.

8. Data protection

How we handle personal information about you and your business is set out in our privacy policy. For that information, we are the controller.

Some Services, including your website’s enquiry forms and BUILT Office, hold personal data about your customers, such as their names, contact details, jobs, quotes and invoices. For that data, you are the controller and we process it on your behalf as your processor. In that role we will: only process it to provide the Services and on your instructions; keep it confidential and secure; tell you without undue delay if we become aware of a personal data breach affecting it; assist you, where reasonably needed, with requests from individuals about their data; delete it after the 60‑day window in section 7; and only use the third‑party providers listed on our subprocessors page, which we keep up to date, to help provide the Services. Those providers are bound by written contracts and are not permitted to use your data for their own purposes, including training AI models.

You are responsible for having a lawful basis to use your customers’ data in the Services, and for the accuracy of what you put in.

9. Acceptable use

You agree not to use the Services for anything unlawful, deceptive or harmful, including publishing content that is defamatory, infringing or misleading; sending spam; or attempting to interfere with the operation or security of the Services. Reviews and recommendations collected through the Services remain yours, and you agree we may use them to promote your business or BUILT.

10. Service availability

We work to keep your website and BUILT Office available at all times, and we use reputable hosting providers to do it. Like any online service, availability cannot be guaranteed: your website may occasionally be partly or wholly unavailable during maintenance, upgrades, or a failure at a provider outside our control. We will act promptly to restore any interruption.

11. Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded or limited by law.

Subject to that, we are not liable for loss of profit, loss of business, loss of anticipated savings, or any indirect or consequential loss; and our total liability to you in respect of all claims arising in any 12‑month period is limited to the fees you paid us in that period.

The Services support your business; they do not guarantee any particular level of enquiries, rankings or revenue.

12. Your responsibilities

You confirm that Your Content, and the information you give us about your business, is accurate and lawful and does not infringe anyone else’s rights. You agree to cover us for losses, claims and reasonable costs we incur because Your Content, or your use of the Services, breaks these terms or the law.

13. General

If any part of these terms is found invalid or unenforceable by a court, that part is severed and the rest continues in full force. A delay in enforcing any part of these terms is not a waiver of it. We may transfer this agreement as part of a sale or reorganisation of our business; your rights under it are not affected.

Notices to you will be sent to the email address on your account, so please keep it up to date. Notices to us should go to hello@builtfortrades.co.uk.